Document error 80040216 (resumable index rebuild) during solution import

[Copilot]

Error 80040216 occurs when Dataverse SQL Server indexes are in "resumable rebuild state," blocking solution imports. This is a platform-level database maintenance issue, not a CoE Starter Kit defect.

Changes

• TROUBLESHOOTING-UPGRADES.md (+173 lines)

  • Added error 80040216 section with root cause analysis
  • Documented resolution options: wait/retry (1-4 hours), off-peak import, Microsoft Support escalation
  • Added quick error reference table and FAQ entry
  • Clarified this is a temporary platform issue requiring Microsoft Support for persistent cases

• docs/ISSUE-RESPONSE-80040216.md (+181 lines)

  • Created reusable issue response template
  • Included escalation criteria and support ticket guidance
  • Added responder notes for common follow-up questions

• docs/issue-response-templates.md

  • Updated template index to reference new error 80040216 template

Resolution Path

1. Wait 1-4 hours for index rebuild completion → retry import
2. If unsuccessful, import during off-peak hours (2-6 AM)
3. If persists >24 hours, escalate to Microsoft Support
   - Product: Power Platform / Dataverse
   - Error code: 80040216
   - Include environment ID, object ID, timestamps

Key clarifications: no data loss, solution file is not corrupted, Microsoft Support can investigate even though CoE Kit is community-supported.

Original prompt

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This section details on the original issue you should resolve

<issue_title>[CoE Starter Kit - Update Issue | Receiving error code 80040216]</issue_title>
<issue_description>### Does this bug already exist in our backlog?

• I have checked and confirm this is a new bug.

Describe the issue

Hi Team,

We tried to upgrade the COE starter kit for our organization but received the error code 80040216. I have attached the error as as text file Error.txt and the screenshot of the progress.

We have followed the steps mentioned by Microsoft as per the documentation. Yet faced the issue.

Expected Behavior

No response

What solution are you experiencing the issue with?

Core

What solution version are you using?

4.43

What app or flow are you having the issue with?

Importing of the latest Core Component solution

What method are you using to get inventory and telemetry?

Cloud flows

Steps To Reproduce

No response

Anything else?

No response</issue_description>

<agent_instructions>Analyze the upgrade failure for CoE Core Components (4.43 → latest) showing error code 80040216 during import. The error indicates ‘Cannot perform this operation on object … indexes are currently in resumable index rebuild state’. Identify the root cause and provide a supported fix or workaround so the solution can be imported successfully in a brand‑new environment.</agent_instructions>

Comments on the Issue (you are @copilot in this section)

Custom agent used: CoE Custom Agent
Specialized agent for triaging and fixing issues in the CoE Starter Kit. Always consult the official CoE docs and the team’s SharePoint notes first, then mine prior GitHub issues and the CoE Common Responses playbook.

• Fixes [CoE Starter Kit - Update Issue | Receiving error code 80040216] #10746

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