Skip to content

Conversation

@NickJosevski
Copy link
Contributor

@NickJosevski NickJosevski commented Jul 26, 2024

I took the questions and answers from communit slack to create this FAQ at the end of the trouble shooting page.

I opt'd for keeping the question part vague similar to how customers asked it in slack, so more people consider that a specific issue may be what they're experiencing.

The slack messages will slowly be less accessible to us, as there's a rolling window of what we can see (maybe 90 days of history in community slack).

@NickJosevski NickJosevski marked this pull request as ready for review July 26, 2024 05:49
NickJosevski and others added 3 commits July 29, 2024 11:47
…bernetes-agent/troubleshooting.md

Co-authored-by: Mark Coafield <46470837+MissedTheMark@users.noreply.github.com>
remove this to put in other page
- (if using the NFS storage solution) The NFS CSI driver has not been installed
- (if using a custom Storage Class) the Storage Class name doesn't match

#### 404 error when setting up the NFS Pod.
Copy link
Contributor Author

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

@APErebus The 404 error when setting up the NFS pod should also just a troubleshooting node
did you mean to put it here under Installation Issues?

### When trying to install the Kubernetes Agent on an existing cluster, I get an 401: Unauthorized error.

```
Error: GET "https://registry-1.docker.io/v2/octopusdeploy/kubernetes-agent/tags/list":
Copy link
Contributor Author

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

this is based on this exchange:

image


Check if your version of help is up to date. In versions the error message you might be experiencing is [not shown]([url](https://github.com/helm/helm/blob/1ec0aacb8865d5b1f7ef1cb884bbf9b12579ecef/pkg/action/install.go#L753-L769)).

Once you version of help is up to date, run `helm repo update` and try again.
Copy link
Contributor

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

__

Suggested change
Once you version of help is up to date, run `helm repo update` and try again.
Once your version of help is up to date, run `helm repo update` and try again.


## Frequently Asked Questions {#FAQ}

### Can the agent work with Octopus running in an HA Cluster setup?
Copy link
Contributor

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

Suggested change
### Can the agent work with Octopus running in an HA Cluster setup?
### Can the agent work with Octopus running in a HA Cluster setup?



### Can a proxy be specified when setting up the Kubernetes agent?
Yes! Proxy servers for the polling connection that takes place between the agent and Octopus Server. These can be supplied for setup via the `.pollingProxy.*` helm values.
Copy link
Contributor

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

the second sentence feels incomplete - update to be:
Yes! Proxy servers for the polling connection that takes place between the agent and Octopus Server are supported - their configuration can be set via the .pollingProxy.* helm values.

If that doesn't help, please [get in touch](https://octopus.com/support).

### I'm having strange behavior relating to ingress in a HA configuration.
Carefully look and see that there is a `serverCommsAddress` property for backwards compatibility, and a `serverCommsAddresses` the latter supporting an array input, mistyping these can happen. This has presented itself as a variety of errors depending on the broader configuration, e.g. you may see "it failed to allocate the public ip" if using load balancers.
Copy link
Contributor

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

'Carefully look and see ...' felt odd to me - potential reword?
"Carefully check that both the 'serverCommsAddress' and 'ServerCommsAddress' properties exist. The latter supports an array input - errors in these fields may result in erroneous HA behaviour.

@steve-fenton-octopus
Copy link
Contributor

@NickJosevski this PR has been inactive for over 6 months. Do you want to persist with this change? If so, there's a merge conflict to resolve.

@steve-fenton-octopus steve-fenton-octopus marked this pull request as draft February 11, 2025 09:43
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment

Labels

None yet

Projects

None yet

Development

Successfully merging this pull request may close these issues.

4 participants