From 488e5f33be9669dd5140546a565924c59f332a4d Mon Sep 17 00:00:00 2001
From: sbejaoui <souheil.bejaoui@acsone.eu>
Date: Mon, 29 Dec 2025 15:47:31 +0100
Subject: [PATCH] [IMP] helpdesk_motive: allow selecting reasons not assigned
 to a team

in practice, some reasons are generic and not specific to any helpdesk team
this commit extends the field domain to also allow selecting reasons that
are not assigned to any team
---
 helpdesk_motive/views/helpdesk_ticket.xml | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/helpdesk_motive/views/helpdesk_ticket.xml b/helpdesk_motive/views/helpdesk_ticket.xml
index a047c8438b..e246b057d3 100644
--- a/helpdesk_motive/views/helpdesk_ticket.xml
+++ b/helpdesk_motive/views/helpdesk_ticket.xml
@@ -9,7 +9,7 @@
             <field name="tag_ids" position="before">
                 <field
                     name="motive_id"
-                    domain="[('team_id', '=', team_id)]"
+                    domain="['|' , ('team_id', '=', team_id), ('team_id', '=', False)]"
                     options="{'no_open': True, 'no_create': True}"
                 />
             </field>